Emerging Brands FAQs

Frequently Asked Questions

• What can I expect after requesting access?
• Do I need to sign a new agreement to participate in the program?
• What categories does this emerging brands catalog cover?
• How does pricing work?
• How are products delivered to my stores?
• How do I order and reorder?

Browsing the Marketplace

• How do I search the marketplace?
• How do items get authorized and added to my Order Guide?
• Can I sample the products before ordering?
• Are these products set up with a UIN?
• Where can I find information on a product or seller?
• What if I have a question about a product?

Placing an Order

• What can I expect after my order is placed?
• Can I order from multiple brands at once?

Shipping & Delivery

• How does shipping work for Emerging Brands orders?
• When will my order ship?
• How can I check the status of my order?
• What paperwork will be included in my delivery?
• What do I do if I receive the wrong product, or damaged items?

Account & Payment

• How do I reset my password?
• How do I pay for Emerging Brands orders?
• Can I add other colleagues to my account?
• How do I submit a credit request?
• What if the products don’t sell?